| How do I cancel my membership?
You can
cancel your membership at any moment.
You only have to click here
and enter some information so we will
cancel your membership.
You can also send
an email to our customer support during
business hour and our staff will cancel
your membership.
www.ibillcs.com
customerservice@ibill.com
You will receive
an email as a confirmation of your
cancellation.
I forgot my password, what
can I do ?
Simply click
here
and check out your email. We will
ask you to put the email you used
when you join the site and you should
receive your username and password
in your mailbox.
You can also contact
us if it's still doesn't work.
www.ibillcs.com
customerservice@ibill.com
Can’t access the members
section. What can I do?
- Check out if you
didn't mistyped your login information.
Use only lowercase.
- If you forgot
your password, simply click
here
- If you are not
already a member, you can join the
site by clicking
here
- Maybe your account
is expired, if you want to extend
your membership, just click
here
- If you have been redirected on a Pennywize warning page, please contact the support@peternorth.com and they will investigate on this issue as soon as possible.
- If you never received a username / password to access the member area after processing your credit card on Ibill.com's secure pages, Please contact the support@peternorth.com and they will provide you new ones as soon as possible.
How can I pay for a membership ?
You simply
have to go to the join
page and fill up all information
and choose the method payment you
want.
I’m
experiencing problems with videos.
- If you need
media player click
here to download or update
your version.
- If the pop
up authorisation still there after
fill in valid username
and password (this problem was cause
by the februrary 2003 patch for ie).You
can click
here to download the
latest microsoft update to fix this
problem.
- If videos
don't play by default in media
player, you'll need to do this
step by step procedure.
- Open Media Player, and choose "tool" on
the top menu.
- Then chose option, this will bring the option
window.
- Choose "files type" and uncheck all check boxes.
- Then Click "Apply"
- Click the "select all" button then Click "Apply". Voila!!!
- If you still
have problem, contact us and we will
reply you and help you find the problem.
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